Director, Bylaw Services (CLOSED)
About City of Surrey
The City of Surrey is one of the fastest growing, culturally diverse cities in Canada. Their collaborative and innovative approach to serving more than 600,000 citizens has made them a globally recognized leader in building vibrant, sustainable communities. They are proud to be recognized as one of Canada’s Top Employers for Young People for the past 11 years, Canada's Best Diversity Employers for 2019-2022, Canada’s Greenest Employers for 2020-2022, and the only municipality to be named among Canada’s Most Admired Corporate Cultures for two consecutive terms (2018–2021; 2021–2024).
Join a team that is driven by meaningful work that will build a world-class city that enhances the quality of life for our growing population. Build a City, Build a Future at the City of Surrey.
The Opportunity
Director , Bylaw Services
Reporting to the General Manager, Corporate Services—the Director, Bylaw Services leads the overall operations of the Bylaw Services Division (the Division), including oversight of Bylaw Community Enforcement, the Surrey Animal Resource Centre, Business Licensing and Bylaw Administration. The team includes 120 staff, and operates with a budget of $10M+.
The Director, Bylaw Services is accountable for building effective programs/initiatives and constructive community relationships, in support of Council directions, key municipal objectives, Surrey citizens’ needs, and community best practices, to ensure Surrey achieves its vision of a thriving, green, inclusive city.
Key responsibilities include but are not limited to:
Contribute to the City’s goal of best serving its residents, businesses, staff, and other stakeholders into the future
Demonstrate commitment to City values through strategic planning and implementation of Bylaw related services
Anticipate, identify, and manage emerging issues and challenges, help identify solutions that are flexible and responsive to evolving and changing needs, implement solutions and monitor results
Establish and maintain effective working relationships with all stakeholders including Council, staff, the development community, community groups and the public
Work collaboratively with Surrey law enforcement agencies, including Surrey RCMP and Surrey Police Service
Lead and engage the Division, ensuring effective teamwork, organizational performance, and continuous learning and innovation
Oversee human resources and labour relations matters, including hiring, promotion, discipline, layoff, termination, performance appraisal, and training and development
Develop and administer policies, plans and strategies for the effective, efficient operation of the Division
Develop, monitor, and optimize the Division’s annual operating budget
Ensure excellent customer service standards
Ensure compliance with a diverse range of applicable legislation
Develop reports for and present to elected and appointed officials and other key stakeholders, including Council and Committees of Council
Essential Qualities and Experience
The ideal candidate will have a minimum of 10 years work experience in a leadership capacity and preferably in the Bylaw Services (or related) field along with a degree or diploma from a recognized university.
The role requires excellent leadership, interpersonal, communication and problem-solving skills with a high degree of judgement and political acumen. An equivalent combination of education, training and experience will be considered.
Alignment with the City of Surrey’s Values of Community, Service, Integrity, Innovation, and Teamwork
Demonstrated ability to build and maintain relationships with internal stakeholders, including City officials, members of Council, staff, and management
Comprehensive knowledge of pertinent legislation and City bylaws and policies
A background in enforcement within a government setting
Ability to lead people and teams effectively, preferably in a unionized environment
Experience managing budgets, analyzing expenditures and contracts
Ability to negotiate and resolve conflicts with tact, impartiality, fairness and use of sound judgment
Ability to influence others to modify their position to achieve mutual satisfying and beneficial outcomes
Comfortable in situations that may involve conflict, with the ability to see the bigger picture
Compensation and Search Process
This position is one of the City’s more senior leadership roles and comes with an M6 classification and a salary band of $168,848 - $198,645. The City offers an excellent public sector benefits package, and access to the Municipal Pension Plan.
The search process may include conventional longlist, shortlist, and committee interview stages. We will request for finalists to offer comprehensive recent references and to complete a background check.
The deadline for applications is Wednesday, August 9, 2023. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
Our client values diversity, equity, and inclusion in their hiring and organizational policies and practices. We encourage candidates who require any accommodations to contact us directly with related questions, which can be addressed in confidence as appropriate.
To apply, please forward your resume and cover letter to info@mosaicsearch.ca
If you have any questions, you are welcome to contact Dave Namkung at dave@mosaicsearch.ca or Beth Young at beth@mosaicsearch.ca
