Director of Operations, Port Coquitlam
About Community Integration Services Society
Headquartered in Port Coquitlam, Community Integration Services Society (“CISS”, the “Society”) is a dedicated non-profit organization focused on enhancing the quality of life for adults with developmental disabilities and their families. Established nearly 35 years ago, the Society provides specialized Community Inclusion Services and L.I.F.E. Services designed to empower individuals to lead fulfilling lives.
Operating with approximately 40-50 staff in a unionized environment and a budget of $4M, primarily funded through Community Living British Columbia (CLBC), the Society offers a wide range of day program services for adults living with disabilities in the Tri-Cities and North Vancouver.
CISS is unique in its strength and expertise in high-quality, person-centered programs and community inclusion. While CISS does not currently offer housing, they will be expanding into group homes in the near term. Program initiatives include various levels of life skills training, education, employment, community involvement, and social activities. In response to evolving community needs, CISS recently launched the L.I.F.E. Program, designed to support individuals who do not require full-time day programs but benefit from learning and employment opportunities, inclusion, and friendship through community connection initiatives. CISS is also planning to launch two coffee kiosk social enterprises.
CISS is committed to diversity, inclusion, and advocacy, fostering a safe and supportive environment where individuals can thrive and achieve their personal goals.
The Opportunity
Director of Operations
CISS is seeking a collaborative and service-driven Director of Operations to support their recently appointed Executive Director in strengthening the quality, consistency, and operational effectiveness of the Society’s Community Inclusion and L.I.F.E. Services. This role provides leadership to Program Managers (currently five, with potential to expand as services grow) and helps ensure that all services remain person-centered, values-aligned, and responsive to the needs of individuals and families.
The Director of Operations will play a central role in developing and maintaining the systems, practices, and operational infrastructure that support safe, accountable, and high-quality service delivery. This includes oversight of programs, service quality frameworks, Health & Safety, compliance, policy implementation, and alignment with CLBC service standards and contractual obligations. They will also lead, with support from the Executive Director, operational readiness for growth, advancing plans related to social enterprise (including coffee kiosk initiatives) and the introduction of residential services, such as group homes.
This role presents a unique opportunity for an experienced leader from the community living or another adjacent sector, particularly a high-potential manager or director from a larger agency, to step into a Director-level role and help shape the future of a respected, niche organization poised for meaningful growth, innovation, and modernization.
Key Responsibilities
The Director of Operations’ main responsibilities include but are not limited to:
Operational Leadership
Provide leadership, guidance, and performance accountability to Program Managers across core service areas, offering constructive feedback and fostering a positive work environment.
Translate organizational strategy into annual operational plans and priorities with clear service goals.
Ensure consistency in service delivery, documentation practices, and person-centered support approaches across all program sites.
Quality, Safety, and Compliance
Lead organizational Health & Safety systems, including investigations, safety culture, and WorkSafeBC processes.
Ensure services align with CLBC service standards, contractual requirements, and accreditation expectations.
Oversee the critical incident review process, ensuring timely documentation, follow-up actions, and systemic improvements.
Maintain policies, procedures, and training systems that ensure consistent, safe, and person-centered operations.
Workforce Planning and Development
Collaborate with HR on staffing structures, recruitment needs, onboarding processes, and staff development approaches.
Monitor workforce stability, including: relief coverage, scheduling capacity, and workload balance.
Support Program Managers in performance development, coaching, and team leadership responsibilities.
Facilitate regular Program Manager meetings to maintain alignment, communication, and operational effectiveness.
Stakeholder and Community Relationships
Maintain positive, responsive relationships with individuals served, families/guardians, CLBC analysts, the Union, and community partners.
Support conflict resolution in a manner that reflects organizational values of transparency, respect, and collaboration.
Represent the organization professionally in meetings, partnership discussions, and sector engagement activities.
Key Performance Domains
Service delivery consistency and quality outcomes.
Safety practices and effectiveness of incident follow-up processes.
Staffing stability and workforce sustainability indicators.
Feedback and satisfaction trends from individuals served and families.
Compliance and accreditation review outcomes.
Essential Qualities and Experience
Degree in Human Services, Public/Business Administration, or related field.
Progressive leadership experience in community living, disability services, or related social service environments.
Experience supervising and supporting leadership roles such as Program Managers.
Knowledge of CLBC-funded services, disability inclusion principles, and person-centered planning is an asset.
Experience leading Health & Safety systems and/or incident investigation processes.
Strong communication, problem-solving, and organizational decision-making abilities.
Compensation and Search Process
CISS offers a competitive compensation package, including a salary range budgeted between $120,000-$140,000 depending on experience, along with benefits and Municipal Pension Plan enrollment.
The search process may include longlist, shortlist, and committee interview stages. Finalists will be asked to provide comprehensive references and complete a thorough background check. We expect to begin our first review of applications by January 15th, 2026.
In the spirit of inclusion, we encourage candidates who require accommodations to contact us directly with related questions, which can be addressed in confidence.
To apply, please forward your resume and cover letter to info@mosaicsearch.ca. You are also welcome to email Alana Briggs (alana@mosaicsearch.ca) with any related questions.
