Director of Member Services and Partnerships, Vancouver
About BC Non-Profit Housing Association
BC Non-Profit Housing Association (BCNPHA) offers a variety of programs and services to non-profit housing providers to support and strengthen the capacity of the sector. From telecom to financial services and capital planning, BCNPHA develops solutions to save members money and support their operations. BCNPHA represents roughly 635 of the more than 800 non-profit housing providers in British Columbia, and has grown into one of the largest member-driven associations in the country, with over 45 employees an annual operating budget of approximately $9 million.
The Opportunity
BCNPHA is recruiting a new Director of Member Services & Partnerships. Reporting to the Managing Director, the Director of Member Services & Partnerships is an analytical member of the leadership team, and is responsible for implementing strategic partnerships, growing member engagement, and identifying new revenue and business opportunities for the organization, while overseeing marketing, communications, membership, sponsorships, and event planning, supported by a team of seven.
The Director of Member Services & Partnerships is a key entrepreneur for the organization and plays a pivotal role in cultivating impactful relations with vendors, partners, and members. They are responsible for growing and diversifying the organization’s top-line revenue, establishing data-driven communications and marketing plans, analyzing existing programs and innovating new offerings for members through strategic stakeholder engagement and data analysis.
BCNPHA’s leadership team is based out of its Vancouver office at Broadway Tech Park — the office currently operates with a hybrid model of a minimum three days per week in-office, and relocation support may be available for the right candidate.
Key Responsibilities
Strategic Partnerships & Member Engagement
Serves as a senior champion for BCNPHA's member housing providers, ensuring the member voice informs partnerships, programs, services, and organizational strategy.
Leads member recruitment, onboarding, retention, and renewal strategies, with accountability for membership growth and retention targets.
Cultivates direct relationships with member leadership across the province, from large urban providers to small rural and volunteer-governed societies, ensuring services remain relevant and accessible to providers of every size and capacity.
Develops new strategic business partnerships for the sector across a variety of services (e.g., finance, telecommunications, building maintenance).
Leads contract negotiations, and prepares RFPs for new revenue and business opportunities for the sector.
Oversees the strategic planning, implementation and execution of BCNPHA’s corporate sponsorships (including event and education sponsorships), as well as grant applications to the government, various foundations and the private sector.
Builds an analytical and data-driven understanding of member engagement to guide strategy and business decisions.
Marketing, Membership and Events
Oversees BCNPHA’s corporate brand identity and builds awareness of the organization’s vision, values, and mission, internally and externally.
Leads the development of targeted and segmented marketing campaigns, as well as cross-channel print and digital collateral (e.g. Annual Report, brochures, websites, videos) to promote BCNPHA programs, educational opportunities, and events.
Negotiates contracts and secures agreements with vendors, such as venues, A/V, and tradeshow exhibitors.
Creates and implements growth strategies to increase participation in member programs.
Supports cross-departmental staff in the planning and execution of Housing Central, Canada’s largest affordable housing conference, while refreshing BCNPHA’s regional event series.
Communications and Publicity
Oversees the collaborative design and implementation of communications campaigns to advance BCNPHA’s Strategic Plan and other objectives.
Oversees media relations and digital strategy to increase and influence public awareness about the community housing sector, including video storytelling and social media channels.
Leads BCNPHA's publicity function, proactively identifying opportunities to raise the profile of the Association, its members, and the community housing sector with media, government, and the broader public.
Supports the CEO on media inquiries and public-facing communications, including preparing key messages, briefing notes, and media materials.
Provides issues-management and rapid-response support, exercising sound judgment on sensitive or high-profile matters and ensuring consistent messaging across the organization.
Liaises with partners to ensure alignment in communication messaging and priorities.
Campaign manages for BCNPHA’s non-partisan local, provincial, and federal “get-out-the-vote” and voter/candidate public awareness campaigns.
Leadership, Team Development and Reporting
Oversees the development, tracking, and ROI/COS analysis of the department budget.
Mentors and conducts annual performance plans for direct reports — this includes establishing performance goals, supporting professional development, and building succession plans.
Contributes to the development of the strategic plan, reports out on top-line metrics to the CEO and board, and develops and implements the operational plan with the leadership team.
Essential Qualities & Experience
The ideal candidate will be a results-driven, analytical, and entrepreneurial leader who is clearly aligned with BCNPHA’s vision of providing a safe, secure, and affordable home for all. An empathetic people leader, they will elevate the team’s capabilities, connect each team member’s role to BCNPHA’s broader strategy, and take an active and accountable approach to strengthening team culture and trust.
BCNPHA welcomes credibly experienced leaders to apply for the role, but will prioritize candidates who have:
Substantial leadership experience in an organization of comparable complexity or size, managing a team of multi-disciplinary direct reports;
Experience within membership-based, not-for-profit associations is preferred; BCNPHA is open to candidates from outside the housing sector who understand the operating realities of member-driven organizations;
Broad and deep experience with stakeholder and/or membership engagement;
A demonstrable track record of business or program development and expansion;
An understanding of developing and executing business plans;
Experience with data-driven marketing and communications planning;
Project management experience, an ability to oversee multiple projects concurrently;
The ability to leverage a range of technologies to support organizational/team efforts;
Familiarity with government funding models and entrepreneurship within mission-driven settings; and,
Advanced knowledge of business analytics and data-driven decision-making processes.
Financial fluency is required, to the extent of managing a departmental budget and preparing business cases. A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field is required; a Master’s degree is considered an asset.
Compensation & Search Process
BCNPHA’s Director of Member Services & Partnerships position is a strategic leadership role and is budgeted to pay competitively within the sector, depending on experience. The salary range is $120,600–$150,000, complemented by a comprehensive benefits package that includes employer-paid extended health and dental coverage, a health spending account, basic life and critical illness insurance, and employer RRSP matching of up to 5%. Employees begin with three weeks’ vacation and receive 15 sick and personal days annually, a two-week paid winter closure in addition to vacation time, paid summer Fridays, a birthday day off, transportation and communications allowances, flexible work hours, and a hybrid working model.
The search process may include conventional longlist, shortlist, and committee interview stages. Finalists will be asked to provide comprehensive references and consent to a thorough background check. We expect to complete our first review of applications by September 15, 2026.
BCNPHA values reconciliation, diversity, equity and inclusion in our hiring and organizational policies and practices. In respect of inclusion, we encourage candidates who require any accommodations to contact us directly with related questions, which can be addressed in confidence as appropriate.
Applications (cover letter and resume) for the Director of Member Services and Partnerships opportunity with BCNPHA should be submitted in confidence on our application portal here.
You are welcome to email Alana Briggs (alana@mosaicsearch.ca) or Dave Namkung (dave@mosaicsearch.ca) with any related questions or nominations for the Director opportunity.
